August: “Making BIG Change Work!” – Cynthia St. John (08/14/14)

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Making “BIG Change” Work:
Lessons from the Trenches

Whether you call it large-scale change, transformational change, or by any other name… the fact is it’s BIG.  It almost doesn’t matter if it’s at an internal individual level or spreading across a 14 hospital system; to those involved, there is no such thing as small change.

Drawing on her 25 years of experience guiding individuals, teams and large corporations through the change process, Dr. Cynthia St. John has identified a handful of key principles that have influenced and refined her approach over time. A core insight has been that most change management models are incomplete, addressing primarily the tactical side of implementing change, which is necessary but not sufficient.

For true transformation to occur, Cynthia contends it’s necessary to move further upstream to consider the strategic side of planned change.  In this session, she will share:
  – 3 key assumptions for change readiness and sustainability
  – 3 strategic decisions for successful large-scale change

Grounded in practical experience, Dr. St. John will explain these factors and share examples of how each has been important in navigating “Big Change” within a changing landscape.

Speaker:  Dr. Cynthia St. John, VP/CLO, Texas Health Resources   (see her  full bio below)

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Schedule for Thursday Evening:
–  6:30  Intros / Networking / Food
–  7:15  Announcements / Program
–  8:45  Closing and evaluation

Meeting Location:  American Airlines Headquarters *
   4333 Amon Carter Boulevard, Center Port 5 (6 Story Building)
   Fort Worth, TX 76155

>> Click for Satellite Map of the building and parking (with lat/long)
Note: Take Hwy 183 to Amon Carter exit; Go south to Sovereign Rd (SW corner).

Parking  is plentiful, free, and very close to the door (see map).  ADA accessible.

Cost:   No charge for members ($60/year).  $10 for guests.

Speaker BIO:   Dr. Cynthia St. John

Cynthia is vice president and chief learning officer for Texas Health Resources (THR), one of the largest faith-based health care delivery systems in the United States, with a workforce exceeding 20,000 employees and a mission to improve the health of the people in North Texas. 

She has 25 years of experience helping individuals, teams, and organizations achieve increasing levels of performance excellence.  She has served as an internal change agent for notable companies including NASA/United Space Alliance and M.D. Anderson Cancer Center, in addition to serving as an external expert for a variety of Fortune 500 companies across diverse industries.

The “true north” of Cynthia’s career has been to faithfully work as a catalyst for positive change – guiding and supporting people and organizations that desire to excel – by aligning vision, values and other core fundamentals with “mission critical” processes to achieve exceptional results.  Within the scope of this work, Cynthia has conducted research, written articles, and delivered domestic and international conference presentations. 

For the past ten years, Cynthia has served on the Board of Examiners for state and national Baldrige programs in support of performance excellence within U.S. organizations and abroad.  Cynthia has received individual recognition as an examiner of the year, and while leading the Journey to Excellence at THR, Texas Health was honored in 2013 as a recipient of the Texas Award for Performance Excellence, the state’s highest quality award.

 We look forward to seeing you there!

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