March: Performance Excellence – Baldrige Recipients Panel (03/14/13)

Please join us for LUNCH – Thursday March 14 at Argosy University, Dallas *
Please RSVP on this Event for an accurate food count if you are coming! 
[We are using a new tool to register/RSVP. You can still see who all is attending and share with others.]

Journey to Performance Excellence: 

A Panel Discussion with Baldrige and Texas Award Recipients

Program:  The Malcolm Baldrige National Quality Award is the highest level of recognition that a U.S.-based organization can receive for performance excellence.  Since 1987, the Baldrige Performance Excellence Criteria have provided the leading edge of validated best practices for improving performance in all sectors of the U.S. economy, including business, health care, education, government and non-profits.

Of the 99 Baldrige Award recipients to date, 16 of them are based in Texas.  Most of these sixteen organizations earned the Texas Award for Performance Excellence before applying at the national level.

In this session, you will receive an overview of the Baldrige Performance Excellence Program, the Quality Texas Foundation, their award processes, and the Baldrige Criteria for Performance Excellence.  You will meet a panel of senior executives who have played key roles in leading their organizations on a journey to performance excellence using the Baldrige Criteria as their roadmap.  You will hear their personal stories of how their organizations have transformed their organizational cultures, and achieved and sustained measurable performance improvement.  You will then have the opportunity to participate in a panel discussion with our subject matter experts, and learn first-hand about what it takes to become a high performing organization.


Peggy Freeby, Human Resources Manager, Freese and Nichols, Fort Worth, Texas,  recipient of the Texas Award in 2007 and the Baldrige Award in 2010

Lynda Johnson, Chief Performance Officer, City of Irving, Texas,  recipient of the Texas Award in 2011 and the Baldrige Award in 2012

Pat Cooper, Director of Health Care Improvement, Baylor Medical Center at Plano    (one of four medical centers within the Baylor Health Care System to receive the Texas Award)

Panel Moderator:   Jeff Bracken, CEO, Bracken and Associates,  Member of the Baldrige Board of Examiners, Quality Texas Board of Examiners and Training Faculty, and former Manager of Organizational Development at GTE Directories, recipient of the Baldrige Award in 1994.

Event Organizers:   Jeff Bracken   and   Glen Earl, OD Specialist, Parkland Health & Hospital System

(Please join our LinkedIn Group if you haven’t yet done so, and comment on the discussions.)  

Schedule for Thursday’s Lunch and Program:

  11:30    Networking and Lunch    <– Note new time!
  12:00   DFW OD Network Announcements and Introductions
  12:15     Overview of the Baldrige and Texas Programs
                    (+ Award Processes and the Baldrige Criteria for Performance Excellence)
  12:30   Introduction of Panelists and Opening Remarks
  12:45    Facilitated Panel Discussion
    2:15    Closing Remarks
    2:30   Adjourn

Cost:  No charge for members ($60/year). $10 for guests (program & lunch).

Meeting Location:    Argosy University, Dallas *
   5001 LBJ Freeway,   Farmers Branch, Texas 75244
          In Lecture Rooms 217-218-219

(Located in the ten story Heritage II building on the Northwest corner of LBJ and the Dallas North Tollway across from the Galleria)
Parking:   Free Parking on the top floor of the parking garage located next to the building.

Directions:          (Link to Map)

Going East on LBJ, take the Dallas Parkway and Inwood Road Exit.  Stay to the right and then turn left and go over LBJ Freeway by going straight through two lights.  Turn left on Galleria Drive and go under the Tollway.  Then cross the Inwood Road/Dallas Parkway service road and turn left on Galleria Circle.  Look for the ten-story Heritage II building with the Argosy sign on the top floor.  Park on the top floor of the white three-story parking garage on the north side of the Argosy building.

Going West on LBJ, take the Dallas Parkway Exit.  Turn right at the light onto the Dallas Parkway service road, then left on Galleria Drive, and left on Galleria Circle.

Going South on the Dallas North Tollway, take the Alpha Road exit, get on the Dallas Parkway/Inwood Road Exit, and turn right on Galleria Drive, and left on Galleria Circle.

Going North on the Dallas North Tollway, take the Dallas Parkway Exit, go over LBJ Freeway by going straight through two lights, turn left on Galleria Drive, and left on Galleria Circle.  

We look forward to seeing you there!

Comments are closed.